Privacy Policy

Last updated: 1 July 2025

Keys LA ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile and web applications (collectively, the "Services").

1. Information We Collect

Account Information – name, email address, phone number, password hash.
Usage Data – favorites, offers, tour requests, chat history.
Device Information – device model, OS version, language, and crash logs.
Cookies & Similar Technologies on the web app for analytics and session management.

2. How We Use Your Information

Provide and maintain the Services.
Facilitate property searches, offers, and tour scheduling.
Send transactional emails & notifications.
Improve performance and user experience.
Comply with legal obligations.

3. Sharing of Information

We do not sell your personal data. We share it only with:

Service providers (e.g., cloud hosting, email delivery) bound by confidentiality.
Licensed real-estate professionals to fulfill your requests (e.g., schedule tours).
Law enforcement or regulators when required by law.

4. Data Security

All data is encrypted in transit (HTTPS) and at rest. We follow industry best practices to prevent unauthorized access.

5. Your Choices & Rights

Update or delete your account in the app or by emailing privacy@myagentelsa.com.
Opt-out of marketing emails via the unsubscribe link.
California residents may exercise CCPA rights as described above.

6. Children's Privacy

The Services are not directed to children under 13. We do not knowingly collect personal data from children.

7. International Transfers

Your information may be processed in the United States and other countries with appropriate safeguards in place.

8. Changes to This Policy

We may update this Privacy Policy. We will notify you of material changes via email or in-app notice.

9. Contact Us

If you have questions, email us at privacy@myagentelsa.com or write to Keys LA, 1234 Sunset Blvd, Los Angeles, CA 90026.